Risk Management

You want what’s best for your patients, and we want what’s best for you:

When you put policies and procedures into place to protect patients, you also protect yourself and your practice by reducing the potential for claims.

• When you choose Healthcare Underwriters Group, Inc., a Coverys company, you benefit from services provided by a risk management team staffed by healthcare professionals who have worked in patient care and quality improvement. As healthcare professionals, we understand the challenges you face.
• Count on us to listen, collaborate, and suggest practical, best practice solutions. We aim to make it easier for you to manage risk.

Intelligence to Improve Quality and Patient Safety:

We equip you with information to make better more educated decisions to support your patient safety and quality goals. We provide:

• Written processes and procedures to help you track test results and referrals, reducing potential delay in diagnosis
• Access to publications and resources to help reduce diagnostic errors, a common cause of medical professional liability claims
• Resources to help identify underpinning issues that put you and your patients at risk
• Data to help you focus on areas with the greatest risk of claim for your specialty

A Complete Suite of Risk Resources

HU now offers additional resources including:

• Risk Helpline: Doctors and health system clients can call to get answers and support for risk-related questions and issues.
• Consultation: Your services may include (based on account type and size)
• Personal assistance from a designated consultant
• A customized risk management service plan
• Risk assessments
• On-site education
• Action plan

Emotional Support Services:

To help you and your team navigate the emotions involved with adverse situations and physician burnout, we offer emotional support groups as well as individual and group consultations.

Risk Knowledgebase:

Your team has 24/7 access to thousands of sample forms, tools, protocols, and policies, so you never have to start from scratch.

• Discover policies, forms, and best practices for more than 50 hot topics including Disclosure, Informed Consent, Medication Safety, EMTALA, Medical Marijuana, HIPAA Privacy, Claims Management, Credentialing
• Proceed confidently knowing that our resource materials are based on evidence- based standards of care and are relevant for a wide range of healthcare delivery systems.
• Learn how to interpret hot topics like lead testing, medication and device recall, when to report suspected abuse, and issues related to patient privacy record release.
• Select resources applicable for your practice size and type.
• Publications: Timely email communications keep you up-to-date on patient safety and clinical issues, new trends, emerging areas of liability, and best practices to reduce risk and improve patient safety.